By When Choosing an Office Cleaning Company, What Reviews Matters?
Office work does generate waste; equipment accumulates dust and part of your mission statement could be to embrace a clean and safe working environment. Therefore, it’s of high priority to stay clean.
The convenient solution is to hire a professional company to clean your facility at your convenience. Some office cleaning companies offer night or full day custodian without interrupting your business activities.
While contemplating on the right company to entrust your office cleaning to, review and evaluation are critical because not allcleaning company can meet your business demands. No doubt, you want the best service possible. Several pointers can help you during the review of a cleaning company.
Reputation, responsiveness, personal assessment and more should be your focus during the review. Are you just getting started or looking for a new and reliable office cleaning company? Let’s get into the details of 6 pointers you should be looking for.
Experience
For how long have they been in the business? The longer they are, the higher the chances of delivering top-notch services. With years of experience, they will most likely know appropriate cleaning equipment, understand your needs faster, better and provide services accordingly.
However, experience should not be the only pointer of your review as there are new companies that have trained workers that will get the job done like a pro.
Reputation
Experience may seem out of context if the company has a bad reputation. What are clients saying about the company offering commercial custodial services?
People nowadays are quick to relay their experiences, emotions, especially when they are served poorly. That’s why you may need testimonials from friends, relatives, perhaps a competitor who has used their service before.
What are their weaknesses? Are they trustworthy? These and many more should be considered during reputation analysis. And this leads us to the next point…
Online Reviews
With the advent of social media. The world is now a global village. It’s very easy to check social media and online reviews for what customers are saying about different office cleaning companies.
More often than not, dissatisfied customers will narrate their experience. If the negative reviews outnumber the positives, that’s a clear signal to move on to the next cleaning company.
Customer Care
Customers care starts with responding to inquiries from potential clients. If the company in question take too long to respond or return your calls and emails, do not provide accurate information or seem unprofessional, there are good chances you’ll have the same problem with them once you start a business relationship.
Make sure the company offering commercial janitorial services are customer-oriented, available 24/7 and have good behavior toward customers.
Are they Insured and Bonded?
Bond and insurance cover injury or damages that may happen at your facility. A firm offering commercial custodial services, which is bonded and insured are usually safe to work with because you’ll be recompensed for any damages incurred during cleaning and not be held responsible for any injured worker.
However, talking of quality delivery, some companies without bond and insurance may perform and exceed your expectations. It’s just a matter of how much risk you are willing to take.
Eco-Friendly?
If conserving the environment is part of your mission statement, then it’s essential to choose a company that clean with eco-friendly materials and equipment. More often than not, custodial service providers embrace green practices.
Ask the company about their cleaning practices, agents and their take on using the safest possible materials which have less effect on the environment.
What Service
Services offered varies with companies. Before choosing a provider, ensure they provide services you need. Most office cleaning companies offer dusting, mopping, sweeping and vacuuming, trash disposal and recycling, bathroom cleaning and supply of consumables like hand soap or towel.
A provider may not offer additional specialized services like floor waxing, computer and hardware cleaning, floor maintenance or carpet shampooing.
Review Source
It’s no secret that most websites have made up reviews about their products or services. That said, check their reviews on third party sites such as google maps or the yellow pages. Those reviews tend to be objective and from real people.
Conclusion
Using the 7 pointers above as a base guide, you can still break things down to determine what you want. Remember, clarity is power and will help you along the way. Ask yourself about your needs, expectations and your goals. This will help you select the best out of several office cleaning companies out there.
To get our quote to service your office call us direct to 713.900.9192 or follow this link.
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